To register, click on the ACCOUNT button on the homepage, fill in your details, and verify your email address.

No, registration on our auction website is free.

Silent Auction:

• Format: In a silent auction, bidders write down their bids on a sheet of paper or enter them electronically without any verbal interaction. For Checkpoint Celebrates! 2026, the silent auction bids will be placed electronically via this website.
• Process: Bidders place their bids anonymously and are able to see the current highest bid. They may continue to update their bid until the auction closes.
• Duration: Silent auctions usually last over an extended period, often several hours or even days. This allows bidders to place and adjust their bids at their convenience.
• Bidder Interaction: There is minimal interaction among bidders, as bids are placed quietly and anonymously.

Live Auction:

• Format: In a live auction, an auctioneer leads the bidding process, and participants verbally place their bids in real time. For Checkpoint Celebrates! 2026, the live auction will take place within a specific period of time during the Dinner.
• Process: The auctioneer calls out the bids, and participants raise their paddles or otherwise signal to indicate their bids. The process continues until the highest bid is reached and the auctioneer declares the item sold.
• Duration: Live auctions typically take place within a shorter, defined period, often a few minutes per item, as the auctioneer moves quickly through the lots.
• Bidder Interaction: There is a high level of interaction among bidders, as they can see and hear each other’s bids, contributing to the competitive atmosphere.

To place a bid, log into your account, navigate to the item you want, and enter your bid amount in the designated field.

Generally, bids cannot be retracted once placed. However, if you make a mistake, contact us via email immediately at giving@checkpoint-theatre.org.

A reserve price is the minimum amount the provider is willing to accept for an item. The item will not be sold unless the reserve price is met.

You will receive a confirmation email notifying you of your win. Payment can be via the HitPay Payment Gateway on this website or in person at the event venue for Checkpoint Celebrates! 2026.

A pledge is a commitment to donate a specific amount of money towards a cause, separate from bidding on auction lots. Find out more about pledges here.

To pledge, log in to your account, click on PLEDGES, and enter your pledge amount.

You can also make a pledge through the physical pledge cards in your programme booklet during Checkpoint Celebrates! 2026.

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You can only cancel your pledge in your basket before checking out. Kindly click on the basket icon under the header/menu.

Pledge amounts are private.

Yes, Checkpoint Theatre is a non-profit company and a registered charity with Institution of a Public Character (IPC) status.

Your donation will enjoy a 250% tax deduction and every dollar that you donate will be matched dollar for dollar by the Government under the Cultural Matching Fund: the more you give, the more the Government will give.

We are unable to allow anonymous pledges via the website for technical reasons. However, you can donate to Checkpoint Theatre anonymously by PayNow or Bank Transfer on our SUPPORT US Page here. 

You will receive a confirmation email once your pledge has been successfully recorded.

Yes, you can make multiple pledges.

If you experience any problems, please contact our team at giving@checkpoint-theatre.org for assistance.

A pledge is a commitment to donate a certain amount outright, while a bid is an offer to purchase an item or experience during the auction.

Yes, you can pledge on behalf of another person or organization by providing their details during the pledge process.

Yes, once your pledge is fulfilled, you will receive a receipt via email for your records within three (3) working days.

If you are unable to fulfil your pledge, please contact our team at giving@checkpoint-theatre.org as soon as possible to discuss your options.

We accept various payment methods, including Credit/Debit Cards, PayNow, and Bank Transfer. We also accept crossed cheques during the Checkpoint Celebrates! 2026 live event on 17 October.

• Auction Items: Depending on the auction provider, winning bidders may either
  A) collect their auction items during the Checkpoint Celebrates! 2026 live event on 17 October; or
  B) receive a physical certificate of confirmation, and make shipping arrangements with our team.
  Details are provided in each auction item listing.

• Auction Experiences: Once the auction is concluded, winning bidders will receive either
  A) a physical voucher, to be redeemed directly with the auction provider; or
  B) a physical certificate of confirmation

during the Checkpoint Celebrates! 2026 live event on 17 October.

In the case of B), our team will email the auction winner with the corresponding e-voucher(s) or connect you with the auction provider within 3 working days of a successful auction bid.

Yes, we use advanced security measures to protect your personal information. Please find out more in our Privacy Policy here.

HitPay uses industry-standard security measures to help protect your personal and payment information. They are committed to handling customer data securely throughout the payment process.

HitPay is a payment platform that enables businesses to accept payments online and in person. When you make a payment through HitPay, your payment is processed securely using your selected payment method, and the funds are transferred to the merchant. 

HitPay supports a wide range of payment methods, including major credit and debit cards, QR payments, digital wallets, and other payment methods depending on the merchant’s country and enabled payment options.

You may find out the payment methods supported by HitPay here.

HitPay is a regulated payment service provider and operates in accordance with applicable regulatory requirements in the jurisdictions where it is licensed.

You may find out more about HitPay and its regulation here.

Card payments are processed securely using industry-standard security practices. Your payment information is protected during transmission and processing.

You may learn more about HitPay’s security practices and compliance measures here.

If you encounter any issues while making a donation, please contact Checkpoint Theatre first, as we can assist with your order or donation. If further assistance is required, Checkpoint Theatre can also contact the HitPay Support team to help investigate the payment.

You may visit HitPay’s website here to learn more.

Log in to your account, go to ACCOUNT, click on ACCOUNT DETAILS and update your information.

Click on the FORGET PASSWORD link on the login page, and follow the instructions to reset your password.

Contact our team via email at giving@checkpoint-theatre.org to request an account closure.

Review our terms and conditions here for detailed information on auction rules and policies.

We have a dispute resolution process in place to address any issues. Contact our team via email at giving@checkpoint-theatre.org, and we will work closely with both parties to resolve the dispute as best as possible.